|
|
Contact usHelpline The Acas Helpline is the place to go for both employers and employees who are involved in an employment dispute or are seeking information on employment rights and rules. The Helpline provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace. Call the Helpline on 08457 47 47 47. (Monday to Friday, 08:00-20:00 / Saturday, 09:00-13:00) Customers with a hearing or speech impairment may prefer to contact us using the Text Relay service. You can contact the Acas Helpline using Text Relay by dialling 18001 08457 474747. Your questions will be relayed to the Helpline Adviser who answers the call and a real-time conversation will take place. Customer services team for your business needs To let us know your organisation's business solutions, training or dispute resolution needs, get in touch with our customer services team. Call the customer services team on 08457 38 37 36. EqualityAcas Equality Services - 0113 205 3800 Equality Direct - 08456 0034 44 See also Acas advice on Equality by visiting acas.org.uk/equality. Media For media enquiries and interview requests, contact Lou Owen in the Acas press office on 020 7210 3920, or email lowen@acas.org.uk. For urgent out-of-hours media enquires, call 07825 691093. See also our Media Centre. PublicationsYou can order hard copies of Acas publications online, or by telephone, fax or email. Acas Publications is open from Monday to Friday, 08:00–18:00. Telephone: 08702 42 90 90 If you would like a copy of any publication in a different format or language, e.g. Welsh, large print, Braille or audio cassette, please contact: Lesley Loughran, Acas National (Head Office), Euston Tower, 286 Euston Road, London NW1 3JJ If you have any suggestions for future publications or have any comments on our existing range, let us know by emailing publications@acas.org.uk. Feedback about Acas services or the Acas websiteFor feedback regarding any technical issues you're having with the Acas website (broken links, missing files, etc) please contact us using our technical email form. For feedback regarding any of our services, please use our services contact email form. If you want to complain in writing, contact the regional director for your region: find your regional office (Regional offices and national teams). For complaints about Acas National, contact Paul Gibson at the address below. We will investigate your complaint and respond within 10 working days. If you are not satisfied with this response you can write to our Chief Executive: John Taylor, Acas National (Head Office), Euston Tower, 286 Euston Road, London NW1 3JJ If at that stage you are still unhappy with how we've dealt with your complaint, you can write to your MP. They can help you refer your complaint to the independent Parliamentary Commissioner for Administration (the Ombudsman). |
   |
